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Customer Lobby
91 Reviews
4.9 out of 5 stars
Sort by: Latest review first / Highest rating first
Randy 08 Dec 2013
We are thrilled with our purchase! And, we would like to share our thoughts regarding our purchasing experience. Corey Schmidt exceeded our expectations! He is extremely knowledgeable, very personable and trustworthy. Not only did we drive away with a new car, we feel that we met a new friend. Corey...'s excellent customer service skills reflect his dedication to providing the best customer experience. He certainly represents Bergstrom's "best". Show more
5 rate
Cars.com
David 06 Dec 2013
Oil Change, tire rotation and inside air filter change took a little longer than I would have liked. Filter was $44 not including labor. Wow, way too expensive!!!!!!
4 rate
Cars.com
Mary 05 Dec 2013
Express Service was completed quickly. The waiting areas are always very pleasant and all of the Staff are very polite and friendly. It is a nice experience and I left with a secure feeling that my auto is well taken care of and, therefore, it will take good care of me. Thanks!
5 rate
Cars.com
Judson 04 Dec 2013
Chad is always a pleasure to work with. He is one of the best I have dealt with in your service department. I have been to 5 of your dealerships and he has been the best.
5 rate
Cars.com
James 04 Dec 2013
I'd like to point out that Chad Yager my Service Consultant continues to address my service needs in a very professional, timely and consultative manner. In concert w/ Dan Mrotek these guys are the reason I keep coming back to have my three GM cars serviced.
5 rate
Cars.com
Mark 02 Dec 2013
I was able to get in immediately for my oil change and tire rotation. The only thing I noticed was that my oil monitor was not reset and it took me awhile to figure out how to reset it.
5 rate
Cars.com
Harry 02 Dec 2013
Bergstrom was able to find the Terrain I wanted and had it delivered in record time. Jennifer did a great job as always, getting me the best deal.
5 rate
Cars.com
Michael 02 Dec 2013
Service was for a simple oil change and checkup. Claimed to check my tires for nitrogen service levels, recorded it at 5 lbs low on all tires and did NOT service them. Because servicing with nitrogen can not be done by the home mechanic, it renders our compressors useless for filling tires. I exp...ect this to me done at my regular vehicle service interval. Am I wrong to expect this? Show more
4 rate
Cars.com
Betty 30 Nov 2013
Very pleased with how I was treated. Very helpful and pleasant personnel at Bergstrom. My car had to be towed in and they were wonderful about getting to it and informing me about what needed to be fixed. Dan is always very pleasant to work with.
5 rate
Cars.com
James 25 Nov 2013
My Equinox had been using oil and the engine light came on. Chad from service and the mechanic were able to discover what the problem is in a very short time and have scheduled an appointment to correct it.
5 rate
Cars.com
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